msi it was a matter of using the following command in the first step and then the new. Once this was done you can then deploy the latest. Regedit.exe /s \serverhostname\DameWare\DeleteDamewareKeys.reg With this scenario I had to create my own uninstaller in PDQ which looked like this: The Admin Area updates automatically, but the other components may need to be manually updated. If you allow this to happen you can't uninstall the agent by normal means. Dameware Remote Everywhere is a cloud product that consists of the Admin Area, which can be accessed from the browser, and its downloaded components: the Agent, Applet, and Console. This has made a huge difference in IT support processes, as it can reduce time to. Remote support software is software that allows IT technicians to access their clients’ or employees’ devices remotely, to troubleshoot, provide support, or perform maintenance.
msi association if you connect to a computer without first installing the agent using the. All of the Dameware tools are what’s called remote support software. Patching the client with the hotfixes was just overwriting the existing files with the new ones.ĭameware MRC also installs itself without the.
When they were releasing hotfixes you just dumped the new files right into the existing folders for the agent and the client.įor the agent hotfix update I created a PDQ job to:Ĭopy the new folder over the top of the old folder This is true and it is a pain until you figure it out.
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